Refund Policy

Last Updated: 18 August 2026

At XORZIA, operated by Vanshika International, we want our customers to have a smooth and satisfactory shopping experience.

This Refund Policy explains when returns, replacements, cancellations, and refunds may be available for purchases made through XORZIASHOP.IN.

1. Returns and Refunds

We accept returns or provide replacements for eligible products in accordance with the conditions mentioned below.

To be eligible for a return or replacement:

• The product must be unused and in its original condition.
• The product should be returned with its original packaging, tags, accessories, and other items supplied with the order, where applicable.
• The return request must be submitted within 7 days of delivery.
• The product must not have been damaged due to misuse, improper handling, or normal wear and tear.

Certain products may not be eligible for return due to their nature, hygiene considerations, or other applicable restrictions.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged during delivery
• Defective
• Different from the product ordered
• Missing essential parts or accessories

please contact us within 48 hours of delivery.

For faster resolution, please provide:

• Your order number
• Photos of the product
• Photos of the packaging
• A short description of the issue
• Video evidence, where reasonably required for verification

After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution.

3. Return Request

To request a return, replacement, or refund, contact us at:

Email: xorzia.shop@gmail.com
Phone: +91 9357320433

Please include your order number and details of the reason for your request.

We will review the request and provide further instructions if the return is approved.

4. Return Shipping

If the return is due to a defective, damaged, incorrect, or missing product, we may arrange or reimburse reasonable return shipping costs, subject to verification.

If the return is requested for reasons such as change of mind, incorrect selection, or other reasons not attributable to us, the customer may be responsible for applicable return shipping costs.

5. Refund Processing

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed to the original payment method.

The time taken for the refund to appear in your account may depend on your bank, payment provider, or other financial institution.

6. Refund Amount

Where a refund is approved, the eligible product amount will be refunded in accordance with the applicable order and refund terms.

Shipping charges may be non-refundable unless the return is due to a defective, damaged, incorrect, or otherwise qualifying product.

Any applicable deductions, fees, or charges will be communicated to the customer where required.

7. Order Cancellation

You may request cancellation of an order before it has been shipped.

Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible.

If a cancellation request is accepted before shipment, the applicable amount will be refunded to the original payment method.

8. Products Not Eligible for Return

Returns may not be accepted for:

• Products damaged due to misuse or improper handling
• Products showing signs of use beyond reasonable inspection
• Products returned without required accessories or components
• Products damaged after delivery due to customer handling
• Products returned after the applicable return period
• Products specifically identified as non-returnable on the product page

9. Exchange / Replacement

Where a replacement is approved, the replacement product will generally be shipped after the returned product has been received and verified.

Replacement availability may depend on stock.

If the same product is unavailable, we may offer an alternative resolution, including a refund where appropriate.

10. Refund Delays

If your refund has been approved but has not appeared in your account within the expected processing period, please first check with your bank or payment provider.

If the amount is still not received, contact us at:

Email: xorzia.shop@gmail.com
Phone: +91 9357320433

11. Contact Us

For any return, replacement, cancellation, or refund-related questions, please contact:

Business Name: Vanshika International
Brand/Store: XORZIA
Website: XORZIASHOP.IN
Email: xorzia.shop@gmail.com
Phone: +91 9357320433
Address: SCO-23, Leather Complex, Jalandhar, Punjab – 144021, India

We reserve the right to verify return and refund requests before approving them and to update this Refund Policy when necessary to comply with applicable laws and changes to our business operations.