Shipping policy

Shipping Policy

Last Updated: 18 August 2026

At XORZIA, operated by Vanshika International, we aim to process and deliver your orders safely and within the estimated delivery timelines.

This Shipping Policy applies to all orders placed through XORZIASHOP.IN for delivery within India.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotional periods, holidays, or periods of high order volume, processing may take slightly longer.

2. Delivery Time

Orders within India are generally delivered within:

5–10 business days after the order has been processed and shipped.

Delivery times may vary depending on the delivery location, courier service, weather conditions, public holidays, and other circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the customer completes the purchase.

Shipping charges may vary depending on the product, delivery location, weight, dimensions, and applicable shipping service.

If free shipping is available for a particular product or order, the applicable terms will be displayed on the website or at checkout.

4. Order Tracking

Where tracking is available, customers will receive tracking information through the email address or phone number provided with the order.

Tracking information may take some time to become active after the shipment has been handed over to the courier partner.

5. Delivery Delays

The delivery timelines provided are estimated and are not guaranteed.

Orders may occasionally be delayed due to:

  • Courier or logistics issues
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete address information
  • High shipping volumes
  • Operational disruptions
  • Other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers in case of significant delivery delays.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required information at checkout.

If an order cannot be delivered because of an incorrect, incomplete, or insufficient address provided by the customer, additional shipping charges may apply for re-delivery, where available.

7. Failed Delivery / Refused Orders

If an order is returned to us because the customer:

  • Refuses delivery
  • Is unavailable for repeated delivery attempts
  • Provides an incorrect or incomplete address
  • Does not accept or collect the shipment when required

we may contact the customer regarding the available options.

Any applicable return or re-delivery shipping charges may be deducted from the refund where permitted.

8. Lost or Damaged Shipments

If your shipment appears to be lost or arrives damaged, please contact us as soon as possible.

For damaged shipments, we may request photographs or other information to verify the condition of the package and product.

We will make reasonable efforts to assist in resolving verified shipping issues.

9. Delivery Confirmation

An order may be considered delivered according to the delivery confirmation or tracking information provided by the applicable courier or logistics provider.

If tracking shows that your order has been delivered but you have not received it, please contact us promptly so that we can investigate the matter with the delivery partner.

10. Contact Us

For any shipping or delivery-related questions, please contact us:

Business Name: Vanshika International
Brand/Store: XORZIA
Website: XORZIASHOP.IN
Email: xorzia.shop@gmail.com
Phone: +91 9357320433
Address: SCO-23, Leather Complex, Jalandhar, Punjab – 144021, India

We will make reasonable efforts to assist you with your order and delivery-related queries.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping services, courier partners, business operations, or applicable requirements.

Any updated version will be posted on this page with the revised β€œLast Updated” date.